Build a Better Website Blog

Don’t spend alot of time convincing prospects that you have the best products or services known to man, but then forgetting to make it easy to get in touch!  Display your contact info prominently throughout the site, but add a contact page with all of your info and show a map to help them find your physical location.

Contact Us
Make it easy for people to contact you! If you are not selling items directly online, this is the most important page to drive traffic to. List all possible ways to contact your company, including phone, email, fax, Twitter, LinkedIn, mailing address, physical address and office hours. If you have several departments, provide instructions for contacting each to prevent confusion.

Contact Us page

• Email contact form – make it easy for visitors to “fill in the blanks” and select items they are interested in. Include fields for their phone number and required email address.
• Never ask for more information than you need – be careful not to turn off visitors. Once there is a commitment, you can request further details.
• Photo of owner or smiling staff members on the page again shows that you are real people who care about your customers.

Location or Directions
Make it easy for people to find you! If you want people to visit your main office or branches, display directions online.

Directions or Map page

• Driving directions from various points.  From north or south, from neighboring towns.  Use landmarks such as “turn left at the Exxon gas station”
• Map showing your location(s). Even an outside source such as Mapquest is handy to allow changing of a map’s scale.
• Photo of the facility or your signage so it can be recognized from the road or parking lot.
• Office hours and instructions on any sign-in procedures.
Include contact info or links for help in case of confusion.

Contact Webmaster Ray for more ideas related to your own website.

Your home page should motivate visitors to click through to the particular product, service or contact page to they can successfully find the solution to their specific need or problem.  Depending on how many categories you have, there may be one overview page or simply links to any category of interest.  That Products/Services page needs to contain enough info to drive them to “buy now” or contact you.

Products / Services Overview
Display a brief summary of each product or service line. Then link to the individual item detail pages. This page can help visitors quickly narrow down exactly what they are looking for while motivating them to learn more.  Give just enough details to lead prospects to the next step of the sales process.

Products page - restaurant menu

• Name, photo and brief description of each item.
• Lists of sample uses or top features for each item.
• Links to individual item pages.

Product / Service Details
Each item (or sub-category of items) can have it’s own sales page with photos, descriptions and specifications along with a call to action to purchase now, email for more info or call now!  Additional info can be included using links to it so that it’s optional to be bombarded by the specifics.

Services page

• Begin each page with a brief summary of the product/service. When people search for information, they want it immediately
• One or more photos or a video demonstration (it’s fine to use You-Tube)
• Description including any available options or choices (colors, sizes, package deals)
• Customer reviews specific to the item.
• List of sample uses, actual customers, features or benefits.
• Prices (specific or range), terms of use, warranty information.

Before / After or Case Histories
Besides a sales page for each product or service, you may want a page of real-world samples of your work for prospects to more easily identify with than generic descriptions and sales copy.

Before & After

• Before/after photos or slideshow or video of an example project
• Description of the problem, customer requirements, timeline, difficulties overcome, and final solution.
• Names of satisfied customers along with testimonial.

Always use a call to action to prompt visitors to next step of the sales process.

Contact Webmaster Ray for more ideas that relate to your project.

There are many possible secondary pages that can help close the deal for visitors to contact you or request information.  “About Us” isn’t critical to your product or service, but the information you include can help to set you apart from the competition or give visitors “another” reason to contact you.  Stand out from the crowd and explain what makes you special!

About Us
This page (aka “About Us” or “Our Company”) may include any kind of background information to make visitors more comfortable with you. Company history, mission statement, introduction of staff members, awards and honors, or explanation of what separates you from the competition. On the surface, you may provide similar products or services as others, but certain secondary facts displaying your unique qualities can close the deal. Maybe you assist a charity that’s important to some potential clients.  Maybe you’ve won an award.  Maybe you have a unique certification.

About page

• Photos of owners or employees – show that you are human beings and not just “brand x”
• Logos of industry affiliations, chambers of commerce, well-known vendors and even large customers
• Mission statement, warranty or guarantee, message from President
• Background of the company and certifications earned – use this page to brag about yourself! Include miscellaneous items that don’t fit on other pages.

News Page
News or “Announcements” pertaining to your products, industry or company can be a great way to show that you are active and conscious of keeping customers informed. Web surfers will often view to check for the latest information. It is another opportunity to tout your accomplishments or show involvement in the community.
Stay current, to prove that you’re on top of everything

News page

• Announce new products, product lines or improvements.
• Press releases, new testimonials from customers, related topics
• Sales, special deals, promotional offers
• Honors received, partnerships formed, new staff members

Events Calendar
Events list or ‘Upcoming Events’ or ‘Schedule’ can provide details of meetings, trade shows, seminars, or any type of events that occur on a regular or periodic basis. You may wish to include a page of past events as well, to possibly include photos and a recap of the activity.

Show people how involved you are in the community and how you provide great support.  Show people that you’re busy!

Events page

Contact Webmaster Ray for more ideas.