Contact Us
Make it easy for people to contact you! If you are not selling items directly online, this is the most important page to drive traffic to. List all possible ways to contact your company, including phone, email, fax, Twitter, LinkedIn, mailing address, physical address and office hours. If you have several departments, provide instructions for contacting each to prevent confusion.

Contact Us page

• Email contact form – make it easy for visitors to “fill in the blanks” and select items they are interested in. Include fields for their phone number and required email address.
• Never ask for more information than you need – be careful not to turn off visitors. Once there is a commitment, you can request further details.
• Photo of owner or smiling staff members on the page again shows that you are real people who care about your customers.

Location or Directions
Make it easy for people to find you! If you want people to visit your main office or branches, display directions online.

Directions or Map page

• Driving directions from various points.  From north or south, from neighboring towns.  Use landmarks such as “turn left at the Exxon gas station”
• Map showing your location(s). Even an outside source such as Mapquest is handy to allow changing of a map’s scale.
• Photo of the facility or your signage so it can be recognized from the road or parking lot.
• Office hours and instructions on any sign-in procedures.
Include contact info or links for help in case of confusion.

Contact Webmaster Ray for more ideas related to your own website.

Products / Services Overview
Display a brief summary of each product or service line. Then link to the individual item detail pages. This page can help visitors quickly narrow down exactly what they are looking for while motivating them to learn more.  Give just enough details to lead prospects to the next step of the sales process.

Products page - restaurant menu

• Name, photo and brief description of each item.
• Lists of sample uses or top features for each item.
• Links to individual item pages.

Product / Service Details
Each item (or sub-category of items) can have it’s own sales page with photos, descriptions and specifications along with a call to action to purchase now, email for more info or call now!  Additional info can be included using links to it so that it’s optional to be bombarded by the specifics.

Services page

• Begin each page with a brief summary of the product/service. When people search for information, they want it immediately
• One or more photos or a video demonstration (it’s fine to use You-Tube)
• Description including any available options or choices (colors, sizes, package deals)
• Customer reviews specific to the item.
• List of sample uses, actual customers, features or benefits.
• Prices (specific or range), terms of use, warranty information.

Before / After or Case Histories
Besides a sales page for each product or service, you may want a page of real-world samples of your work for prospects to more easily identify with than generic descriptions and sales copy.

Before & After

• Before/after photos or slideshow or video of an example project
• Description of the problem, customer requirements, timeline, difficulties overcome, and final solution.
• Names of satisfied customers along with testimonial.

Always use a call to action to prompt visitors to next step of the sales process.

Contact Webmaster Ray for more ideas that relate to your project.

About Us
This page (aka “About Us” or “Our Company”) may include any kind of background information to make visitors more comfortable with you. Company history, mission statement, introduction of staff members, awards and honors, or explanation of what separates you from the competition. On the surface, you may provide similar products or services as others, but certain secondary facts displaying your unique qualities can close the deal. Maybe you assist a charity that’s important to some potential clients.  Maybe you’ve won an award.  Maybe you have a unique certification.

About page

• Photos of owners or employees – show that you are human beings and not just “brand x”
• Logos of industry affiliations, chambers of commerce, well-known vendors and even large customers
• Mission statement, warranty or guarantee, message from President
• Background of the company and certifications earned – use this page to brag about yourself! Include miscellaneous items that don’t fit on other pages.

News Page
News or “Announcements” pertaining to your products, industry or company can be a great way to show that you are active and conscious of keeping customers informed. Web surfers will often view to check for the latest information. It is another opportunity to tout your accomplishments or show involvement in the community.
Stay current, to prove that you’re on top of everything

News page

• Announce new products, product lines or improvements.
• Press releases, new testimonials from customers, related topics
• Sales, special deals, promotional offers
• Honors received, partnerships formed, new staff members

Events Calendar
Events list or ‘Upcoming Events’ or ‘Schedule’ can provide details of meetings, trade shows, seminars, or any type of events that occur on a regular or periodic basis. You may wish to include a page of past events as well, to possibly include photos and a recap of the activity.

Show people how involved you are in the community and how you provide great support.  Show people that you’re busy!

Events page

Contact Webmaster Ray for more ideas.

Home page of Attraction Web Design site

Maximize the value of each website page
Every page of your website contains elements that contribute to it’s overall success.  They must complement each other in achieving your goal — a call to action on the part of visitors.

Avoid Splash pages
Some sites start with a “front page” or “landing page” containing merely a brief video or static image, along with an “Enter” link.  In most cases, this is unnecessary and requires surfers to click again to get to the information they came for.  This can be frustrating to people and a page like this contains very little information for the search engine tigers to chew on!  Skip this and get to the point right away…

Home (index) page
The home page is by far the most important part of any site.  It is the main doorway to your organization by which the vast majority of visitors will arrive at.  First impression is key to help them decide to view internal pages.  You have 3 to 7 seconds to capture attention and convince visitors to stay, so the initial appearance, site title and headline should draw them into reading a brief introduction to your company. 

   • Official company logo – use similar colors and design as printed materials
   • Website title or company name – state your topic or name of organization
   • Main Headline – grab attention with a question or solution to a problem
   • Text – at least one or two paragraphs of introduction to your company and what you can do for your customers (or members).  Squeeze in as many “search terms” as possible without making copy hard to understand.
   • Images – one or more photos or graphics should reinforce the text and be a visual representation of how the site will help visitors
   • Slideshow or video – if a picture is worth 1,000 words, moving pictures could be worth a million!  Use your very best images to tell your story
   • Contact information – all pages should make it easy for visitors to request more information, but it is imperative that a phone number, email address or mailing address be visible to people ready to contact you based on their first glance at your site!
   • Current info – update home page regularly with a news item or mention a recent event to prove to visitors that your site is actually current.
   • Bullet lists – to avoid overwhelming visitors with lengthy text, use concise lists of features, benefits, samples or reasons for people to delve deeper into the site.   
   • Newsletter sign-up – Opt-in area for eBulletin, free gift, or membership to capture contact information for additional marketing opportunities.

All of these features should drive visitors toward a specific “Call to Action”. Failure to convert potential customers into sales leads is mostly due to homepages lacking primary and secondary calls to action. It may be a link that states, “Contact us for details” or “Tell us your situation and we will set up a conference call.”  Guide web users along your sales process to convert more of them into customers.  Read more tips!

Strive for cross-browser compatibility
The same web page can appear differently when viewed in different browsers.  Internet Explorer, Mozilla Firefox, Safari, and others each display code differently, so you must be careful to view pages in each before going live.

Do we all see the same page?

Usually, you can find common ground by utilizing code (stylesheets/CSS) that all of the major browsers recognize, but there may be cases that you should create distinct versions of the same page(s).  Issues that may arise are the use of features such as image maps, frames, javascript, java applets, or operating system-specific controls.  Test in as many environments as possible!

Layout and design for multiple screen resolutions
As mentioned earlier, another challenge is to make your pages attractive at various screen resolutions.  The vast majority of PCs display 1024 x 768 pixels while most laptops are set to 1280 x 1024.  There are still a number of surfers using 800 x 600.  Setting pages to show a set page width of 800 pixels will display the same on each of these, and if centered, will simply have larger left and right margins to those with greater resolution.

Be careful with the code

Validate your HTML code
After designing pages, it’s a good habit to get into using HTML Validator software to reduce errors that could cause display problems in some browsers and penalize you in some search engines.

No pop-up windows
Don’t annoy visitors with automatic pop-up windows.  It is fine to allow new windows to open when links or text or images are moused over or clicked on, but let the viewer control that decision.  And provide a “close” button if the window does not disappear by itself.

No spaces in file names
Filenames (including page files and images) should not contain spaces.  Some servers do not support spaces.  The underscore may be used. 
These are good:  “bob3.jpg”, “about_us.html”.
These are not good:  “bob 3.jpg”, “about us.html”.

Audio must be controlled
Sound files must be used with caution.  If appropriate, automatic sound bites or background music can add to viewers’ experience. Give visitors control to turn on and off.  Music can seem very unprofessional for most business sites.  Even on more casual websites, it must be remembered that many viewers—particularly at the workplace— have speakers turned off.  Sound files can also cause delays in loading pages if not properly optimized or incorporated.   

Optimize image files
Compress image files which can cause slow page loading.  Especially if a viewer is using dial-up, a 25 KB image loads more quickly than a 200 KB one, and a 2 or 4 MB photo (right out of a digital camera) can cause severe delays. Don’t make your customers wait! 

Reduce file size of images

Once you or your webmaster learns how to crop photos and resize them to proper width and height for the web, adding new photos will be quick and easy.  Open the image in editing software such as Photoshop, Windows Picture and Fax Viewer, or another program that came installed on your PC or came with your digital camera, scanner or printer. Specific procedures for using Microsoft Paint are listed at http://www.AttractWeb.com/images.php. You should “Save As” a different name, so that you still have the full size original.

Don’t overdue multimedia
Beware of excess multimedia – too many cool effects can cause confusion and hurt search engine rank.  Multiple blinking or moving images can make your site look like a circus.  Even an expertly created Flash movie can detract from nearby text if it commands too much attention.  Keep visual effects as subtle as possible, unless you happen to be a circus, or children’s site or rock band.

Avoid “Splash” or entry pages
Stay away from “Splash” pages unless it’s vital for you to convey an artsy or glamorous feel and can afford the risk of losing visitors. An entry page is usually the index or main page that directories and search engines would review and refer visitors to.  If there is little more than a movie or a handful of words, the search engine tigers will be furious for being given so little content to eat.  Visitors who are pressed for time may not be happy to have to click ‘enter’ to get to the meat of the site either. 
If at all possible, try to combine your impressive introduction to the website with the general overview of home page material.  In that way, your video, Flash movie or slideshow is directly supporting the words of description on the page.

Don't be too Flashy

Do not overuse Flash
To make websites more visually appealing and interactive, many designers specialize in using Adobe (Macromedia) Flash software.  Flash movies may be integrated into pages or entire websites may be constructed with Flash.  The danger is that more Flash means less content as far as Search Engines are concerned.  A completely Flash site offers no text for the tigers to feed on since it is all just movies and images on each page.  Even the internal links can’t be seen, so Search Engine “spiders” fail to see (and index) all of the pages on the site. 

Flash is fine if used on pages or websites that visitors are already aware of or directed to from more search engine friendly pages.  They can offer video game types of visual experiences that are attention grabbing for artistic or entertainment related themes.

Don’t use Frames
By designing a site with “frames”, certain sections of a page remain in place while others (usually the main section) can scroll up and down.  This is useful for maintaining a navigation area on the screen while reading long pages.  But search engines have difficulty indexing pages, so they are not worth the effort.

Provide beneficial information
Build trust by actually providing solid information.  Free information is good, but high quality free info can set you apart from the crowd.  Extensive FAQ or self-help sections of websites can start a priceless domino effect of word of mouth publicity.  Of course this works best for informational websites that draw revenue from advertisers, but it can improve the reputation and recognition of any organization and help you build a list of warm leads.

Make it easy to contact you
Place contact info, or a link to it, on the top and/or bottom of each page.  Make your first choice of contact most conspicuous, such as easy-to-read phone number, possibly with smaller cell, fax, physical mailing address if they are secondary avenues.   

Easy navigation keeps visitors happy

Explain what makes you special
Why should visitors stay at your site for more than 5 seconds?  What separates you from the competition? What is your niche?  What valuable items or information are you offering at no or low cost?  Answer all of these on your home page and other main pages. 
Use the magic words:  Best, Free, Leader, Lowest prices, Most experienced, etc., then back it up on secondary pages with lists of features, testimonials from happy customers, statistics, side by side comparisons, product reviews from respected sources and instructions for best results.

Say “Thank you”
Thank your visitors for purchasing, completing a questionnaire or just visiting!  Look for opportunities to show your appreciation and they will remember your friendliness.
Set this page up as confirmation of submitting a contact form.

Keep information current
Consider a “Last Modified” date on time-sensitive material, particularly if there is any question as to if this could be relevant only to a previous date or version of the topic being discussed.  Caution:  Only use this if your content is clearly valid.  If the only date on a page is “copyright 1998″, visitors may assume that this page (and possibly others) is old and untrustworthy.

Avoid distractions
Keep blinking text, scrolling text, animated GIF images, and sound files to a minimum.  Use these only if they highlight important sections of text and blend well with the look of the site.  Do not place too many of these moving features too close to each other, to avoid a nice page from seeming tacky.

Better code can speed up the website

Remind visitors where they stand
Don’t rely on the memory of users.  If an article extends to a second page, repeat its title, possibly with the word “continued.”  During each stage of an online purchase, display the key transaction details on each page.  Include a “Back” button if they don’t wish to continue moving deeper into a particular area.  Guide them throughout your website, prompting them to take action when appropriate.  Clean navigation keeps visitors happy.

Links must be obvious
Make internal and external links apparent (blue, underlined) and stand out from the rest of the text on page. If links are bold, make them a different color than other bold text. Roll-over effects such as lighting up are very helpful. It’s wise to include internal links within page text in addition to those in the navigation menu. It facilitates visitors finding the specific details they seek.

Avoid underlining words that are not links
If links are underlined, don’t underline regular text. Visitors may become aggravated when they click on words that aren’t active links, since underlining is a conventional way to present them.

Text links instead of buttons

Include keywords in Anchor Text of links
Describe what you’re linking to, both internally and externally. You’ll get more credit by using search terms in the text of links. For example, let’s say you’re linking to a page about circus animals. “Click Here” doesn’t use terms people may search for, but “See circus animals” contains the exact phrase and will help give your circus animals page higher rank.

Text links are more valuable than buttons
Since buttons are basically images, even though they’re attractive, they don’t quite pull as much weight as standard text links, so if much of your navigation is based on clicking buttons or other images, at least include an additional set of text links (possibly at the bottom of the page). This keeps the tigers well fed and is also helpful to human visitors who find themselves at the bottom of long pages.

Add more internal links
Besides regular navigation links, include links within the text of pages to guide readers toward important (income-producing) areas.

• For long scrolling pages, links within text prevent people from having to go to top or bottom of page to move on.

• Contextual links make it easy for people to continue to the next step of the process as soon as they’re sufficiently excited. So you may want to include it in several places. Some people will want to read the whole page, but others will be happy to save time by continuing where they are being directed.

Ensure that all links function correctly
Remove dead or “broken” external links and test to be sure that all links function properly.  Bad links annoy visitors and penalize you in search engines.

Tell search engine spiders which links to ignore
This is a little technical, but important. All links on a page share the total value of “link juice” that search engines assign. If there’s one link, it gets full credit.  Three links would mean each gets one third of the credit and so on. More links mean less value per link. If there are certain pages on your site that don’t require high search engine position (such as privacy policy or contact forms or other administrative pages), you can tell the spiders to ignore those links, thereby keeping higher credit among the more important internal and external links. We use the “nofollow tag“:
<a ref=”privacy.html” rel=”nofollow”>Privacy Policy</a>

Treat external links the same way. If a third-party website may have helpful information to visitors, add it. But include the “nofollow” tag if their search engine rank is not as important as other external links, such as a second website you may have yourself!

Find out more about best linking practices and over 200 additional web design tips in my Boost Your Website’s Profitability eBook.

Recommended fonts for greatest compatibility are Arial, Verdana, Tahoma, Helvetica and Comic Sans MS.  Make sure your text is large enough to read, especially if your target audience includes seniors!

Small text blocks & white space,

Do not center align most or all text
A large amount of centered text can be difficult to read, so except for headings and maybe subheadings, left-align the majority of text across the site.

Keep width of text blocks reasonable
Wide columns of text are difficult to read, so don’t allow them to stretch across the entire screen. Keep the width below five inches if possible

Always check for errors
Check for spelling mistakes, incorrect grammar, and typos because even one error noticed can give the impression that you are uneducated, unprofessional or just not concerned with accuracy. Perfection is expected, so proof-read all pages manually before and after uploading.

Avoid clutter and “busy” backgrounds
“White space” is important so text is easier to read and it is easier to decipher different sections of the page. Make sure that the text color contrasts enough with background colors or graphics to be easily read by your entire audience, especially if that includes visually impaired people.

Be concise
Avoid too much text on main pages of site. Your home page may be fine with only a few paragraphs worth of text, as long as you cover the main points of your site. It is better to have more short pages than fewer long pages that can feel like more work to read through, as long as you keep in mind an approximate minimum of 300 words to give the search engines something to chew on. (each page of this book contains about 350 words) Main pages can direct visitors to more detailed pages.

Make it easy to skim
I repeat: Use lots of subheadings and short paragraphs. Get ideas across quickly. If you are providing more details, put them farther down on page or give them a page of their own for those who are interested.

Many more ideas in website tips eBook!

Combine “Flash” with “Function”
Instead of requiring visitors to click on “skip intro” or “enter site” after 5 seconds of wasted time, consider just making your actual main website page more interesting while maintaining easy navigation to each topic.   If you’re sure that surfers would enjoy your site more with some added excitement, just work backwards and include a cute little button to “View our movie” or “Watch us in action”.  You can have your cake and eat it too, but you’re not annoying the percentage of folks who want to be helped quickly.

When entry pages are OK
To play it safe, take your cue from competing websites.  If you have a beer website and all of the other breweries play cool videos, maybe that’s what visitors will expect of you. (Just don’t forget to give them the “skip” option).  If you’re in the music or art field, an animation or brief movie makes more sense to showcase your talent.  A legal site with dancing lawyers could drive away visitors within seconds – even if the entire video actually would have made a good point if viewed to the end.

Your road to more traffic & sales!

Guidelines for media use
Everything on your site should support your message.  If a video really would be the easiest way to convey your thoughts, include the link prominently on your index page along with brief explanation such as:
“See how we can help you in this 30 second video!”
Give the viewer control and give the viewer the information they need.

Audio messages can be helpful, but speakers may not be turned on, so again, instead of the default being set to play an audio message when site is entered, show a link to click for the message and include an alternative such as a page with the same introductory text along with photos.  Even a PDF document that can be downloaded for easy printing (of course you list your website address and contact info on the pdf!!)

Make it easy for visitors to find what they want and put control into their hands and it’s more likely that they’ll stick around to the next step of the buying process!